collectAI is an Intelligent Payment Solution Provider. The Fintech based in Hamburg offers a software platform for interactive invoices and intelligent dunning.
Based on Artificial Intelligence, modular or holistic digital communication channels are combined with various payment methods. The smart technology demonstrably increases the realisation of open amounts at low cost.
In addition, collectAI optimises the customer journey of the customers of banks, energy suppliers, insurance companies, telcos, e-commerce and mobility companies, among others, with industry-specific, innovative features.
It is collectAI’s goal to increase conversion rates and customer retention by digitising and smartening up the receivables process. The self-learning AI determines the appropriate communication channel, the best tonality and timing to get in touch with the consumer. This customer-centric approach delivers higher levels of customer satisfaction.Through smart communication across multiple channels and digital payment methods, collectAI significantly improves the customer experience and puts the needs of the end customer at the center of service. The use of artificial intelligence ensures a continuous optimization of the communication process. Thanks to the customer-centric approach of collectAI,
both companies and consumers benefit.
collectAI was developed in 2016. The idea was based on the fact that 23 percent of invoices in Europe are overdue, mostly because they have been forgotten or never reached their recipients. Thanks to the existing assets within the Otto Group, the collectAI team soon delivered a proof of concept. Invoices and reminders from online retailers were the starting point for the development of AI-based technology.
Today, the team comprises 50 tech and business professionals led by Sebastian Hoop and Thomas von Hake. The company is based in Hamburg's HafenCity district. collectAI regularly organizes the community event for AI enthusiasts: HamburgAI.